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SSA Trims Field Offices’ Service Hours Anew

September 04, 2012

Due to tight budgets, the Social Security Administration (SSA) has announced that it will again cut back the office hours of field offices, told one of the agency’s administrators to employees via e-mail Wednesday.

According to a Federal Times news article, deputy SSA commissioner for operations Mary Glenn-Croft told employees via e-mail that all 1,233 offices will close their doors to customers 30 minutes earlier starting November 19.

She also said that SSA field offices will be closed to the public at noon on Wednesdays beginning January 2, 2013.

The federal agency had previously trimmed office hours due to budget considerations. In August of last year, the SSA reduced public office hours at its offices by 30 minutes.

According to Glenn-Croft, the purpose of the change in public office hours is to cut the use of overtime by allowing the field offices’ staff to complete work within regular hours, particularly interviews and claims review.

She added that as of next month, one of the field offices whose accustomed closing time is at 3:30 p.m. will instead be closing down by 3:00 p.m.

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